Slimmex Unibloom International Limited is recruiting for fulltime Call Center Manager.
He/she is required to do the following:
- Assist in establishing call centre objectives, provide representatives with opportunities to expend their knowledge of service
- Answering representative questions, guiding them through difficult calls or issues.
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices and explain expectations to employees.
- Ensuring staff members are achieving desired service levels and raking corrective action as needed.
- Taking on other tasks or projects to support employees and other managers.
MIN REQUIRED EXPERIENCE:
- Bsc or its equivalent, extra qualification in related field would be an added advantage
- Ability to multitask and be composed under pressure
- Customer service, problem solving, verbal and written communication and conflict resolution skills
- knowledge of management principles.
- Strong coaching and leadership skills, ability to motivate employees.
Application deadline: October 05, 2018
Job Type: Fulltime
Salary: ₦780,000 – ₦1,350,000 per Annum
To apply, send applications to firstname.lastname@example.org
Good luck as you apply. May the odds be in your favour.